Technical Support Team
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Stuck on a technical question?
You should not have to wait for answers while your client is sitting in front of you.
At TrustDocs, our in-house Technical Support Team gives you clear, accurate answers when you need them — so you can move forward with confidence.
The Impact of Poor Support
Estate planners are making decisions in real time, often in front of clients. When support is slow or unclear:
- You second-guess your recommendations
- You risk giving incorrect information
- You delay submitting instructions, slowing your pipeline
- You feel unsupported on complex scenarios
What You Can Expect
- Real people who understand estate planning
- Direct access by phone or email
- Same day support wherever possible
- Consistent communication and follow-up
You will be speaking to a team that works daily with:
- Lifetime Trusts
- Complex estate structures
- Land Registry processes
- Document production and compliance
Get in Touch
Call or email our Technical Support Team directly during business hours — no ticketing systems, no automated queues.
Speak to a Specialist
You'll speak to someone who works daily with lifetime trusts, estate structures, and document compliance — not a generalist.
Move Forward with Confidence
Get a clear, accurate answer and continue your client meeting or case submission without delay or second-guessing.
"Fantastic support from the team. Louise, Simone, Gabbie, Maddy and Josh have all been extremely helpful and great to work with."
"Excellent support from the team so far. Juleanne, Gabbie, Maddy and Josh have all been incredibly helpful and a pleasure to work with."
"I was incredibly impressed by the technical knowledge of the TrustDocs team, particularly Jon and Alan. Their expertise allowed them to answer my clients' most intricate questions and provide the best possible advice."
You will always know who to speak to. Our Technical Support Team works closely with our wider production and leadership team to ensure seamless support across all areas.
Louise Clare
Head of Technical / Production
Maddy Lea
Technical Support Executive
Gabbie Howell
Technical Support Executive
Simone Marshall
Land Registry & HMRC Manager
Alan Batton
Founder & Director
Robert Kane
Business Development
Have a question right now?
Speak to our Technical Support Team and get the answer you need.
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